Distributor Re-Stocking Charges
As inventory is sold, we create purchase orders for replacement stock.
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When product is unexpectedly returned after the sale, it creates:
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Inventory control issues, and;
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A time requirement to review the returned product re: condition of the ebike, battery, charger and any other parts; are all parts returned; and then paperwork to return the item to stock and issue a credit.
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Therefore, if you wish to return purchased stock, our policy is:
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New Product – still in the box:
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Has to have been purchased within the last 90 days.
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Notify us about the items to be returned.
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We will make arrangements for the ebike to be picked up and returned to our warehouse, or you can make your own arrangements.
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Once received, and validated that the product has been retuned in a new condition, and that the battery, charger and other parts are included, we will issue a credit for:
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The net price paid for the ebike, less 10% if in the box, or less 15% if not packaged in an MJM box.
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Less any freight charges that were incurred by MJM Wheels to send the product to you on the original shipment, and for the return freight costs.
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Demo Product:
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If the ebike has between 5 and 100 km on it, we cannot sell it as a new product. The above return policy will apply, assuming the bike in in a clean and unscratched condition, except the re-stocking charge will be 15% in a box, or 20% out of the box.
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If the ebike has between 101 and 200 km on it, we can only sell it as a demo unit, which is subject to a further discounted price in the store. The above return policy will apply, assuming the bike is returned in a clean and unscratched condition, except the re-stocking charge will be 20% in the box, or 25% out of the box.
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Instances Where We Will Refuse Refunds:
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If the bike has more than 200 km on it, we will not accept it back, or offer a refund on it.
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